Goldspin reviews casino and betting sites for players in Ireland, and we like hearing from readers who spot a mistake or have a question about how we work.
This page explains exactly how to reach us and what happens after your message lands in our inbox.
We keep things simple on purpose: one address, one small team, and a clear process for sorting through what comes in each week.
One channel (email)
We handle every enquiry through a single address, [email protected], rather than scattering contact points across forms, chat widgets or social media.
Keeping one channel means nothing gets lost between departments. A message you send is read by someone on the editorial side, not routed through an automated queue.
How we triage messages
Incoming mail is sorted by type as it arrives: corrections to a specific review, general questions about a casino or betting operator, and feedback on the site itself.
Corrections are handled first, since accuracy in our reviews matters most. General questions follow, then broader feedback on layout, tone or coverage gaps.
Turnaround in plain language
We aim to acknowledge most emails within a few working days, though this can stretch a little during busy periods or around bank holidays.
A quick factual fix moves faster than a complex question that requires re-checking a review against a live site. We would rather answer properly than reply in a rush.
Escalation limits
Goldspin is an independent review site, not a support desk for any casino or betting operator, so we cannot resolve account issues, withdrawals or payment disputes on a player's behalf.
If your query concerns money already deposited with an operator, you will need to contact that operator or your bank directly, as we have no way to intervene in individual transactions.
Link privacy expectations
Anything you send us is handled the way our Privacy Policy describes, and emailing [email protected] does not add you to any marketing list.
Read that page before writing in if you want the full picture of what happens to your message content and any identifying details you include. Remember that gambling content on this site is intended for readers aged 18+.